NEW DELHI: Telecom minister Manoj Sinha will be meeting top executives of telecom service providers on January 10 to review call drops situation and network infrastructure, a telecom department official told ETT.
“The agenda of Wednesday meeting with the executives of telecom operators will primarily include service quality issues including call drops,” the person quoted above said.
After a September 2017 review meeting with telecom operators, Sinha said that the call drop rate had come down to 8%, with substantial improvement in customer satisfaction.
Sinha, in his first meeting in July 2016 with chief executives of telecom companies discussed ways to improve quality of service (QoS), and asked them to reduce call drops rate.
Earlier in June that year— Bharti Airtel, Idea Cellular and Vodafone India— had submitted a 100-day action plan to reduce call drops on their networks, and committed to set up 60,000 base stations with a spend of Rs 12,000 crore.
The telecom department (DoT) has also put up a system in place to regularly monitor service quality.
Sector watchdog Telecom Regulatory Authority of India (Trai) in October 2017 amended ‘Quality of Service’ guidelines in which service providers could be fined upto 5 lakh for any violation from an earlier penalty of Rs 50,000.